Getting ID and Documents Back

Please note. This guide shares general information only. It is not legal, financial, tax or professional advice. Laws vary by state and city. For advice about your situation, talk with a licensed professional.

Hi friend. Losing your ID or papers can make everything harder, from getting a job to finding a place. I'm really glad you picked this up. You can get them back, one step at a time.

Here is the easy first step: order your North Carolina birth certificate through Vital Records. Then get your Social Security card and a state ID card from NCDMV. We'll walk through it together.

A few things to know

• You choose. Use what feels right for you and skip anything that doesn't.
• Fees and rules can change. Check before you go.
• Shelters and case managers can often help with the steps, and sometimes with fees.

Where do I start?

Most people start with a birth certificate, because you need it for other papers. Then you can get your Social Security card and a state ID.

If you have any old ID, even an expired one, keep it. It can help.

How do I get a North Carolina birth certificate?

NC Vital Records says you can order a certified birth certificate online or by phone through VitalChek, its authorized vendor, which charges a processing fee. You can also order by mail to 1903 Mail Service Center, Raleigh, NC 27699-1900.

The state fee is $24 for the first copy and $15 for each extra copy ordered at the same time. For in person services and questions, call 919.733.3000, option 3. If you were born in another state, contact that state's vital records office.

Sources: https://vitalrecords.nc.gov/order.htm and https://vitalrecords.nc.gov/fees.htm

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Born in another state?

Order your birth certificate from the state where you were born. Each state has its own office.

How do I replace my Social Security card?

Social Security says you may be able to apply for a replacement card online. If not, you'll make an appointment at a local office.

You can call Social Security at 800.772.1213. You may not need a new card if you know your number. In most cases, a physical card isn't necessary.

Source (As of October 22, 2026): https://www.ssa.gov/number-card/replace-card

How do I get a North Carolina state ID?

You get a state ID card at an NCDMV driver license office. NCDMV asks for proof of age and identity, proof of your Social Security number, proof of legal presence and proof that you live in North Carolina.

NCDMV says an ID card has no fee for people 17 and older. For people 16 and under, the fee is $16.75, and NCDMV waives it with a letter from a homeless shelter director. A shelter letter can also count as proof that you live in North Carolina.

Source (As of October 22, 2026): https://www.ncdot.gov/dmv/license-id/identification/Pages/default.aspx

Questions people ask a lot

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One paper at a time

Getting your papers back takes a few steps. Every one you finish is a real win.

How do I make the most of each call?

Calling for help can feel like a lot. A little planning makes each call easier, and you'll get further, faster.

• Call early in the day if you can. It leaves time to follow up the same day.
• Have a pen, paper and your papers close by before you call.
• Say what you need in one or two sentences first. Then answer their questions.
• Ask, "Is there anything else I should apply for?" One call can open more doors.
• Before you hang up, ask who you talked to and what happens next.
• Write it all down in your call log at the back of this guide.

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Keep going, friend

If one place can't help, ask them who can. Each call gets you closer.

What if I'm told no, or put on a waitlist?

A no from one place isn't a no from everyone. Programs have different rules, funds and space, and things change from week to week.

• Ask why. Knowing the reason helps you know what to try next.
• Ask, "Who else could help with this?" Write down every name and number they share.
• If you're on a waitlist, ask how long it usually takes and how you'll hear from them. Ask how often you should check in.
• Keep your phone number and address up to date with every program, so you don't miss a call or letter.
• If a state agency denies you, the letter should tell you how to ask for a hearing and the deadline. Read it right away, and call legal aid if you need help.
• Dial 211 any time to look for other options near you.

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You're doing great

Asking for help, and asking again, takes strength. I'm cheering you on every step of the way.

Who can I call in my county?

Here is help that works across North Carolina, then local help in the biggest counties, then a county DSS list for other counties. Call ahead for hours.

Federal help (works in every state)

Here are some places to start.

Other local groups may also help.

North Carolina

Here are some places to start.

Other local groups may also help.

Mecklenburg County (Charlotte)

Here are some places to start.

Other local groups may also help.

Wake County (Raleigh)

Here are some places to start.

Other local groups may also help.

Other counties (call your county DSS)

Here are some places to start.

Other local groups may also help.

My ID plan

Fill this in with a pen, or snap a photo and keep it on your phone. You've got this!

Key numbers to keep

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You're doing the right thing

Asking for help is a strong thing to do, my friend. You don't need to have it all figured out before you call. Take it one step at a time, and call again tomorrow if you need to.

About this guide

Made by the Bunklow team. No sign up, no paywall, no cost. Please share it with anyone who could use it. Bunklow does not run these programs and cannot speak for them. We list what each place says it offers and how to reach it, and you decide what to use. This is not a full list of every place that can help. Every source was checked on October 22, 2026. If something has changed, please tell us so we can fix it. We are always happy to hear from you!

Please note. This guide shares general information only. It is not legal, financial, tax or professional advice. Laws vary by state and city. For advice about your situation, talk with a licensed professional.

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Last updated October 22, 2026