Phones and Internet

Please note. This guide shares general information only. It is not legal, financial, tax or professional advice. Laws vary by state and city. For advice about your situation, talk with a licensed professional.

Hi friend. A working phone helps with almost everything, from shelter to jobs to staying in touch with people you love. I'm really glad you picked this up. There's help in North Carolina to get and stay connected.

Here is the easy first step: ask about Lifeline, a federal program that lowers the cost of phone or internet service. We'll walk through the rest together.

A few things to know

• You choose. Use what feels right for you and skip anything that doesn't.
• Each company and program sets its own rules. We can't promise a phone or service.
• Be careful with anyone who asks for your benefits card PIN. Never share it.

What is Lifeline?

Lifeline is a federal program that lowers the monthly cost of phone or internet service for people with low incomes. If you qualify, the discount is up to $9.25 a month.

You may qualify based on your income or if you get a benefit like SNAP or Medicaid. After you're approved, you contact a phone or internet company that takes part. The Lifeline Support Center can answer questions at 800.234.9473.

Source (As of October 22, 2026): https://www.lifelinesupport.org/

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Keep your proof handy

Take a photo of your benefits letter. You'll need it to sign up and to recertify.

Where can I use a computer or Wi-Fi?

Public libraries across North Carolina have computers and Wi-Fi you can use. Charlotte Mecklenburg Library and Wake County Public Libraries have branches across their counties.

Many libraries also help with printing, job applications and filling out forms. Ask at the front desk.

Where can I charge my phone?

Libraries, day centers, shelters and some food pantries let you charge your phone. Ask when you're there.

A small charging cord and a backup battery can help a lot.

How do I stay safe online?

Use a strong password and don't share it. Log out when you use a shared computer.

Be careful with messages that ask for money, your Social Security number or your EBT card PIN.

Questions people ask a lot

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You're staying connected

A working phone is a lifeline, my friend. You're doing something really smart.

How do I make the most of each call?

Calling for help can feel like a lot. A little planning makes each call easier, and you'll get further, faster.

• Call early in the day if you can. It leaves time to follow up the same day.
• Have a pen, paper and your papers close by before you call.
• Say what you need in one or two sentences first. Then answer their questions.
• Ask, "Is there anything else I should apply for?" One call can open more doors.
• Before you hang up, ask who you talked to and what happens next.
• Write it all down in your call log at the back of this guide.

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Keep going, friend

If one place can't help, ask them who can. Each call gets you closer.

What if I'm told no, or put on a waitlist?

A no from one place isn't a no from everyone. Programs have different rules, funds and space, and things change from week to week.

• Ask why. Knowing the reason helps you know what to try next.
• Ask, "Who else could help with this?" Write down every name and number they share.
• If you're on a waitlist, ask how long it usually takes and how you'll hear from them. Ask how often you should check in.
• Keep your phone number and address up to date with every program, so you don't miss a call or letter.
• If a state agency denies you, the letter should tell you how to ask for a hearing and the deadline. Read it right away, and call legal aid if you need help.
• Dial 211 any time to look for other options near you.

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You're doing great

Asking for help, and asking again, takes strength. I'm cheering you on every step of the way.

Who can I call in my county?

Here is help that works across North Carolina, then local help in the biggest counties, then a county DSS list for other counties. Call ahead for hours.

Federal help (works in every state)

Here are some places to start.

Other local groups may also help.

North Carolina

Here are some places to start.

Other local groups may also help.

Mecklenburg County (Charlotte)

Here are some places to start.

Other local groups may also help.

Wake County (Raleigh)

Here are some places to start.

Other local groups may also help.

Other counties (call your county DSS)

Here are some places to start.

Other local groups may also help.

My phone plan

Fill this in with a pen, or snap a photo and keep it on your phone. You've got this!

Key numbers to keep

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You're doing the right thing

Asking for help is a strong thing to do, my friend. You don't need to have it all figured out before you call. Take it one step at a time, and call again tomorrow if you need to.

About this guide

Made by the Bunklow team. No sign up, no paywall, no cost. Please share it with anyone who could use it. Bunklow does not run these programs and cannot speak for them. We list what each place says it offers and how to reach it, and you decide what to use. This is not a full list of every place that can help. Every source was checked on October 22, 2026. If something has changed, please tell us so we can fix it. We are always happy to hear from you!

Please note. This guide shares general information only. It is not legal, financial, tax or professional advice. Laws vary by state and city. For advice about your situation, talk with a licensed professional.

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Last updated October 22, 2026