Lifeline Support Center
Federal Lifeline help line for questions about applying. Open every day, 9 am to 9 pm Eastern time.
Official page: lifelinesupport.org
No cost and Low cost Phone and Internet Help in New Mexico: Lifeline and State Programs
How to lower your phone or internet bill in New Mexico with Lifeline, what happened to the Affordable Connectivity Program, and what to know about the state's new program.
Need help tonight?
Start here
Hi friend. A phone helps you reach jobs, clinics and housing. Lifeline can lower your monthly bill. The older federal internet program, ACP, is closed, so here is what is open now.
Quick answers
What is Lifeline?
Lifeline is a federal program that lowers the monthly cost of phone or internet service. The standard benefit is up to $9.25 off each month. On qualifying Tribal lands it is up to $34.25. You can qualify by income or by being in a program like SNAP or Medicaid.
Official page: lifelinesupport.org
How do I sign up for Lifeline?
The Lifeline site says to apply online at getinternet.gov, then contact a phone or internet company that takes part so it can apply the discount. For help, call Lifeline Support at 800 234 9473, every day, 9 am to 9 pm Eastern time.
Official page: lifelinesupport.org
Can I still get the Affordable Connectivity Program (ACP)?
No. New Mexico's Connect NM page says ACP registration closed on February 7, 2024, and applications were not processed after that. Do not pay anyone who says they can sign you up.
Official page: connect.nm.gov/affordability.html
Is there a New Mexico program to help with phone or internet?
The 2026 Legislature passed Senate Bill 152 to fund the Low income Telecommunications Assistance Program, with $10 million for broadband. The state page does not say how to apply yet. Ask the Public Regulation Commission at 888 427 5772 if it is open.
Official page: connect.nm.gov/affordability.html
Where can I find low cost internet plans?
The Connect NM page lists low cost plans from providers such as Spectrum, Xfinity and Frontier. Prices and rules change, so ask the company what you would pay.
Official page: connect.nm.gov/affordability.html
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Bunkly tip: free public Wi Fi at a library can help you fill out the form. Never give your Social Security number to anyone who calls you first.
Who to call in New Mexico
Here are official places to start. Other places may also help. Each place decides who it can serve, and hours change, so call ahead when you can.
Connect New Mexico
Information on affordable internet, the closed ACP and the new state program.
Official page: connect.nm.gov/affordability.html
NM Public Regulation Commission
Ask about the state telecommunications assistance program and phone company complaints.
Official page: prc.nm.gov
YES New Mexico, NM Health Care Authority
Apply for SNAP or Medicaid, which can help you qualify for Lifeline.
Official page: hca.nm.gov/lookingforassistance/turquoise-care
More help in New Mexico
Housing help in New Mexico (rent, eviction, utilities)Where to Start for No cost Help in New Mexico: 211, SNAP, Medicaid and 988Emergency Shelter Tonight in New Mexico: Albuquerque, Santa Fe and Las CrucesNo cost Food Help in New Mexico: SNAP, Senior Food Boxes and Food BanksNo cost Clothing, Showers and Hygiene Help in New MexicoNo cost Job Help in New Mexico: Unemployment, Job Centers and Job TrainingNo cost Health and Mental Health Help in New Mexico: Medicaid, Clinics and Crisis LinesNo cost Domestic Violence Help in New Mexico: Hotlines, Protection Orders and Safe HousingNo cost Help for Veterans in New Mexico: Housing, Crisis Line and BenefitsNo cost Help for Youth and Young Adults in New Mexico: Safe Places, Crisis Lines and Legal HelpGetting ID and Documents Back in New Mexico: MVD ID Card, Birth Certificate and Social Security CardNo cost Legal and Tenant Help in New Mexico: Evictions, Deposits and RepairsHow to Make Blessing Bags in New Mexico: Safe Food, Water and Weather Tips
Sources last checked Oct 28, 2026. If something has changed, please tell us so we can fix it.
Nothing here is a promise of a bed, money or housing. Each person chooses which options to use.